Returns and Refunds Policy

At Brae North, we want you to be happy with your order. This policy explains how returns, cancellations, refunds, and faulty items are handled.

Returns and cancellations

If you bought a non-personalised item online and have changed your mind, including if you ordered the wrong case or device model, you have the right to cancel your order.

You must tell us that you wish to cancel within 14 days of receiving your item. After telling us, you have a further 14 days to return it to us.

To request a return or cancellation, please contact us with your order number and the reason for your return. We will provide return instructions.

Returned items should be unused, in their original condition, and returned with any original packaging where possible. You may inspect an item as you would in a shop, but we may reduce your refund if it has been handled more than necessary to establish its nature, characteristics, and functioning.

Refunds

Once we receive your returned item, or proof that it has been sent back, we will process your refund within 14 days.

Your refund will include:

• the price paid for the returned item; and
• the cost of our standard delivery service, where this was charged.

If you selected an upgraded or express delivery service, we will refund only the cost of our standard delivery option.

Refunds will be made using the original payment method unless we agree otherwise.

Faulty, damaged, incorrect, or not-as-described items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible with your order number, a description of the issue, and photographs where available.

We will assess the issue and arrange an appropriate remedy in line with your legal rights. This may include replacement or refund. Where an item is faulty, damaged, incorrect, or not as described, we will not ask you to pay return postage.

 

For any queries, please contact us at - BRAENORTHSTORE@gmail.com